Frequently Asked Questions
Everything you need to know about your SOFGEL glow.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
Are SOFGEL products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, non-irritating ingredients. However, we always recommend performing a patch test before full application.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are your products cruelty-free and vegan?
Absolutely. SOFGEL is committed to ethical beauty; none of our products are tested on animals, and our entire range is 100% vegan-friendly.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.